Frequently Asked Questions
Everything you need to know about your Escalade Sports gear and orders.
What is the standard shipping timeframe for large game tables?
Due to their size and weight, large items like basketball hoops and billiard tables typically ship via freight and arrive within 7 to 14 business days.
Does Escalade Sports offer professional installation services?
We partner with local certified technicians in many areas to provide assembly and installation for products like in-ground basketball systems and pool tables.
What is your return policy for sports equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that return shipping costs may apply for heavy equipment.
Are replacement parts available for my equipment?
Yes, we stock a wide range of replacement parts for our brands. You can search for specific components using your product's model number on our parts page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer financing options through Affirm for larger purchases.
How do I track my order status?
Once your order ships, you will receive an email confirmation with a tracking link. For freight shipments, the carrier will contact you to schedule a delivery window.